Frequently Asked Questions
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Your download link is generated automatically upon purchase. If it does not appear in your inbox shortly after ordering, please check your Spam folder. If 24 hours have passed or your download link has expired, simply click the expired link in your original email to automatically generate a fresh download link. Need further help? Contact Brendan directly via our Contact Form.
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AUSTRALIAN DISPATCH & DELIVERY:
Dispatch of orders is normally 24-48 hours, however this can sometimes be extended to 7-10 business days, due to some items being printed on demand.In busy periods please be aware that delays will occur.
Busy periods are defined as SALES, NEW RELEASES, HOLIDAYS etc.
Delivery dates will be determined and advised by Australia Post after goods have been dispatched.
During busy sale / holiday periods please check Australia Post timeframes via their website.
PLEASE NOTE: The timeframes displayed for postage are once your order has dispatched. It will take Australia Post the displayed amount of time to get your order to you. If your order is delayed or has not arrived in the time quoted please reach out to Australia Post as we do not have access to postal route data. Only Australia Post can help with postal enquiries once your order has dispatched.
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Returns will be accepted within 7 days of receipt, where goods are returned in perfect condition and, where possible, in their original packaging.
Refunds of item that are returned as change of mind is not accepted. Under these conditions we can only offer a return and provide you with store credits. No refunds will be given.
We are unable to accept returns for change of mind. If a defective product was received a replacement will be sent free of charge.
Items MUST be returned in a 'resealable' condition, no marks, no odours and intact.
Any exchanges received without a return lodged will be Returned to sender, an exchange/return needs to be lodged prior to returning any product.
Postage costs are the responsibility of the customer for returning the item and for the new item to be shipped out.
A store credit will be issued once the item is returned in "sellable" condition.
If the item is not in a "sellable" condition it will be returned to sender.
If the item is outside the 7 day exchange window it will be returned to sender at the senders cost.
Sale items CANNOT be exchanged or refunded
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We would love to hear your thoughts! You will automatically receive a customer review request email 14 days post-purchase inviting you to leave your feedback on Life's A Gamble. Alternatively, you are always welcome to share your reflections with us directly via our Contact page and Google Business Profile.